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Mission of the ombudsman

The mission of the Ombudsman de Gatineau is to handle, as a measure of last resort, complaints from individuals who are dissatisfied or who feel wronged by the municipal services based on what is legal and fair.


Ombudsman de Gatineau : Services to discover.
mme Maryline Caron - Ombudsman of the City of Gatineau

Before you file
a complaint


Read the frequently asked questions.


Check out our visual tools, annual reports, recommendations, video clips, current issues and even our catalog of external resources that can help you.

Are we your last resort?

Are we your last resort?

You have registered two requests to 311 and your problem is still not resolved or you feel wronged by the decision?

Discover the Ombudsman de Gatineau

Discover our approach. Learn more about the mandate and values of the Ombudsman de Gatineau


Learn about the
complaint process

See our complaint process diagram to find out what happens when a complaint is filed with the Ombudsman de Gatineau.

Stay up to date with
our opening hours

Find out the opening hours and the different ways to make a request.

Consult our 2022 - 2025 strategic plan

Learn about the actions that the Ombudsman de Gatineau wishes to take to accomplish her mission.