The Ombudsman de Gatineau’s office
A team at your service for equity!
Ms. Caron has worked in the health and social services field for over 30 years as an intervenor, a middle manager at the Pavillon du Parc and as a senior executive at the CSSS de Gatineau. Through her knowledge and experience acquired as local service quality commissioner, she aims to offer efficient and high-quality services.
Ms. Caron holds a master’s degree in public administration from the ENAP, as well as a bachelor’s degree in kinanthropology and psychology from the University of Ottawa. Ms. Caron is a person of integrity who is passionate about public administration; she looks forward to lending her expertise to the Ombudsman de Gatineau, an apolitical and independent entity. She assumed the role of acting ombudsman in 2018. In June 2019 and as a result of a staffing process, she was appointed ombudsman for a three-year term that may be renewed once. Ms. Caron reports to the Municipal Council and is independent of the administration.
Mr. Larabie has over 10 years of experience with the Ville de Gatineau as an officer and administrative assistant. Through his extensive knowledge of municipal administration, customer service and information technology, he aims to use this knowledge to offer efficient and high-quality services. It is his goal to make sure citizens feel supported and heard!
Mr. Larabie received academic training through La Cité collégiale’s adjoint juridique program, and he continued his professional development in computer science. Proud of his municipality and its communities, Jean-Mathieu is committed to the continuous improvement of the quality of municipal services provided to the public. For these reasons, Jean-Mathieu is pleased to offer his expertise to the residents of Gatineau as he contributes to the development of the Ombudsman de Gatineau and the Ville de Gatineau.
Mr. Larabie has been appointed to a permanent position and has been with the Ombudsman de Gatineau since April 202
Through socially responsible leadership, the ombudsman aspires to carry out the following:
In exercising his or her duties, the ombudsman adopts and promotes values of justice, integrity, respect, responsibility and transparency.
This value is the cornerstone of an ombudsman’s function. Natural justice aims to make sure that the rights, privileges and interests of a person are respected during their interactions with the municipal administration. The value of natural justice refers to the following principles of procedural fairness: impartiality and the right to be heard.
In addition to making sure the applicable standards, regulations and legislation are implemented accordingly, we also take into account the way in which citizens have been treated, the quality of the information they received, as well as the management of expectations related to the specifics of the citizens’ file and reasonableness of the decision rendered. Equality does not guarantee equity!
“A decision has a better chance of being fair if the decision-making process is reasonable and equitable.”
 Guide pratique sur l’équité décisionnelle, Ombudsman de Montréal, 2018.
Integrity is a moral value that guides actions, behaviours and decision-making. Integrity is based on honesty, sincerity and the coherence between what is said and the actions that are taken. Someone who has integrity acts according to a value system and holds oneself accountable.
Integrity allows us to be loyal to who we truly are without going against our principles. It is to be fully compliant with our personal and professional commitments. Every day, we act according to our system of values: « Les babines suivent les bottines » (Talk the talk and walk the walk)!
“ Integrity leads to credibility ” – Wayne Cheng
Respect is a moral value that allows us to have due regard and consideration for the people with whom we interact.
We act courteously, with kindness and without judgement of values. We are open to differences. We acknowledge and protect a person’s right to dignity and integrity.
“ Respect is founded on recognizing the rights of individuals and of society. ”
The value of moral responsibility is defined by one’s ability to assume their role, to take a stand, to justify their decisions and to be held accountable for their own actions.
We are accountable for the responsibilities listed in the resolution No. CM-2019-100.
In exercising his or her duties, the ombudsman is responsible for processing complaints and for following-up on recommendations. It is the ombudsman’s duty to act with administrative responsibility, which can imply damage control.
Transparency is one’s ability to provide quality comprehensive information to individuals who use a service. A person who is transparent can present the facts without manipulating the information.
We value information that is reliable, relevant, accurate and easy to understand. As we act with transparency, we inform the people involved of the actions and decisions taken.
Transparency helps build a relationship of trust with others.