Following an intervention or investigation, the ombudsman may recommend any action he or she deems appropriate (Sec. 29) and require the senior management to report back to him or her within a specified time period on the actions taken or proposed to be taken to implement the recommendation.
The power to make recommendations is neither coercive nor enforceable. These characteristics reinforce independence by helping to make its action effective and credible.
Recommendations are intended to emphasize a solution-oriented approach by limiting legal recourse.