Following an intervention or investigation, the ombudsman may recommend any action he or she deems appropriate (Sec. 29) and require the senior management to report back to him or her within a specified time period on the actions taken or proposed to be taken to implement the recommendation.

The power to make recommendations is neither coercive nor enforceable. These characteristics reinforce independence by helping to make its action effective and credible.

Recommendations are intended to emphasize a solution-oriented approach by limiting legal recourse.

Recommendation search

Results

No results found
2022
Object
Recommendation
Indicateurs de résultat
Status
Object
District de Lucerne

Notice of Violation Concerning the Expansion of a Parking Lot

Recommendation
OMB-SUDD-2022-1.0

Investigation report 2022-3016 (in French only)

The Ombudsman de Gatineau recommends to verify the relevance of clarifying Section 296 of the Zoning By-law No. 532-2020, so that it is easy to understand for the reasonable person.

Indicateurs de résultat
  • Decision on the revision of section 296.
Status

BEING UPDATED

2021
Object
Recommendation
Indicateurs de résultat
Status
Object
District de l’Orée-du-Parc

Illegal felling of trees on private property on Audet Street, near a marsh.

Recommendation
OMB-SUDD-2021-1.0

Investigation report 2020-2785 (in French only)

It is recommended that the division of roles and responsibilities between the Service de l’urbanisme and Service de l’environnement staff be clarified as part of the work plan objectives for the revision of tree and canopy protection regulations on private property.

Indicateurs de résultat
  • Document on shared roles and responsibilities.
Status

BEING UPDATED

Object
District de l’Orée-du-Parc

Illegal felling of trees on private property on Audet Street, near a marsh

Recommendation
OMB-SUDD-2021-1.1

Investigation report 2020-2785 (in French only)

It is recommended that a knowledge base and specific templates be developed to handle requests for wetland, ecoterritory and green corridor protection, in order to optimize processing by the relevant departments.

Indicateurs de résultat
  • Descriptive documents of the knowledge base and associated templates
    templates;
  • Date of implementation in the CANU Pivotal system.
Status

BING UPDATED

Object
District de Masson-Angers

Incessant noise from the industries on Jean-Louis-Malette Street.

Recommendation
OMB-SUDD-2021-2.0

Investigation report 2021-2805 (in French only)

It is recommended that municipal bylaws be revised to address industrial noise, taking into account provincial standards and evidence.

Indicateurs de résultat
  • A new by-law or amendment to a municipal by-law.
Status

BEING UPDATED

Object
District de Lucerne

Enforcement of animal control regulations for off-leash dogs and the resulting nuisance.

Recommendation
OMB-LSDC-2021-1.0

Investigation report 2021-2832 & Investigation report 2021-2842 ( in French only)

It is recommended that the possibility of including a dog training course in the Culture and Recreation program programming be evaluated.

Indicateurs de résultat
  • Feasibility analysis document.
Status

UPDATED

Object
District de Lucerne

Enforcement of animal control regulations for off-leash dogs and the resulting nuisance.

Recommendation
OMB-LSDC-2021-1.1

Investigation report 2021-2832 & Investigation report 2021-2842 ( in French only)

It is recommended that park wardens be trained and involved in the education and promotion of the “code of conduct” for dog owners.

Indicateurs de résultat
  • Training plan;
  • Job descriptions for park supervisors.
Status

UPDATED

Object
District du Carrefour-de-l’Hôpital

Nuisance caused by tall grass on vacant lots

Recommendation
OMB-ENV-2021-1.0

Investigation report 2021-2922 (ref. 2020-2682 (in French only))

It is recommended that an assessment be made of the measures and resources required to ensure a maximum five-day turnaround time for requests in order to optimize the processing of requests and improve service to citizens.

Indicateurs de résultat
  • Assessment of the measures and resources needed.
Status

BEING UPDATED

Object
District du Versant

Animal control enforcement following a report of a dog bite.

Recommendation
OMB-SPVG-2021-1.0

Investigation report 2021-2983 (in French only)

It is recommended that the case be reopened to complete the dangerousness investigation and re-evaluate whether a behavioral assessment by a veterinarian is required.

Indicateurs de résultat
  • Decision following the reopening of the dangerousness investigation file
Status

UPDATED

Object
District du Versant

Animal control enforcement following a report of a dog bite.

Recommendation
OMB-SPVG-2021-1.1

Investigation report 2021-2983 (in French only)

It is recommended that the investigation procedure and minimum requirements for the maintenance and management of dangerousness investigation files be reviewed.

Indicateurs de résultat
  • The Investigation Procedure for Dog Aggressive Behavior Report Cases;
  • The list of essential documents to be filed with the files (examples: evaluation grid, decision tree, interview guide, etc.);
  • Evaluation of the possibility of computerizing the files through the development of an application or through the acquisition of the CIM software.
Status

UPDATED

Object
District du Versant

Animal control enforcement following a report of a dog bite

Recommendation
OMB-SPVG-2021-1.2

Investigation report 2021-2983 (in French only)

It is recommended that an ongoing training plan be established for the animal control section team, including at a minimum the basics of normal aggressive behavior and screening for abnormal aggressive behavior in dogs.

Indicateurs de résultat
  • Training plan;
  • The list of protocols for the different ratings of dangerousness (low, medium and high).
Status

UPDATED

2020
Object
Recommendation
Indicateurs de résultat
Status
Object
District de Lucerne

Street cleaning (nuisance).

Recommendation
OMB-ENV-2020-1.0

It is recommended that the Service de l’environnement revise by-law number 658-2010 to define vehicle soiling and to determine the accountability of contractors when their subcontractors soil the public roadway during construction work.

Indicateurs de résultat
  • Resolution to Council to amend nuisance by-law number 658-2010.
Status

BEING UPDATED

Object
District du Carrefour-de-l’Hôpital

Nuisance caused by tall grass on vacant lots

Recommendation
OMB-ENV-2020-2.0

Investigation report 2020-2682 (in French only)

Evaluate the relevance of having a different standard of 40 cm for built lots (20 cm) and vacant lots of less than 2000 m2 (60 cm), and this, in an urban environment.

Indicateurs de résultat
  • Evaluation completed.
Status

UPDATED

Object
District du Carrefour-de-l’Hôpital

Nuisance caused by tall grass on vacant lots.

Recommendation
OMB-ENV-2020-2.1

Investigation report 2020-2682 (in French only)

Allowing officers to issue a statement of offence, without prior notice of offence, where the owner of a built or vacant lot has received more than one consecutive notice of offence over a minimum two-year period.

Indicateurs de résultat
  • Proposal of an amendment to by-law 658-2010 concerning nuisances.
Status

UPDATED

Object
District du Manoir-des-Trembles-Val-Tétreau

Presence of bulky items and other waste materials in inappropriate locations.

Recommendation
OMB-ENV-2020-3.0

It is recommended that the management of the Environment Department implement interdepartmental coordination and consultation mechanisms to manage problematic and recurring situations related to the management of residual materials and nuisances by:

  1. Developing a specific annual action plan to manage the most problematic addresses and “illegal dumping” sites on Gatineau’s territory;
  2. The identification of a file holder responsible for coordinating interventions and interdepartmental collaboration (e.g.: Environnement, Infrastructures, Travaux publics, Urbanisme);
  3. Temporary installation of a surveillance camera on illegal dumping sites, if the situation requires it.
Indicateurs de résultat
  • Consultation and coordination mechanism (number of meetings and services involved);
  • Person responsible/leader of the file;
  • Reduction/list of illegal dumping sites.
Status

BEING UPDATED

Object
District de Hull-Wright

Application of the building code regulations for the installation of a vent for a pellet stove

Recommendation
OMB-SUDD-2020-1.0

It is recommended that the Service de l’urbanisme require the model number or manufacturer’s manual reference when applying for a permit involving the installation of a solid or liquid fuel burning appliance.

Indicateurs de résultat
  • The addition of a section to enter the model number on the permit application form.
Status

UPDATED

Object
District de Hull-Wright

Regulatory compliance in a Service de l’urbanisme notice of violation.

Recommendation
OMB-SUDD-2020-2.0

It is recommended that the Service de l’urbanisme remove from the notice of violation the demolition of the landscaping (flower box) located at the front of the property.

Indicateurs de résultat
  • Modified notice of violation.
Status

UPDATED

Object
District de Hull-Wright

Regulatory compliance in a Service de l’urbanisme notice of violation.

Recommendation
OMB-SUDD-2020-2.1

It is recommended that the Service de l’urbanisme improve the form entitled “Document required when applying for a building permit for a residential project – accessory constructions” by adding a space for the signature or the name of the urban planning technician who completed the form and that a copy be kept in the citizen file.

Indicateurs de résultat
  • Intervention grids with the names of the employees.
Status

UPDATED

Object
District de Hull-Wright

Regulatory compliance in a Service de l’urbanisme violation notice

Recommendation
OMB-SUDD-2020-2.2

It is recommended that the Service de l’urbanisme assess the appropriateness of amending Section 39.26 of the PIIA regulations to clarify that Schedule H also applies to the Faubourg de l’île sector of the Downtown Consolidation Area.

Indicateurs de résultat
  • Resolution to Council amending the PIIA by-law.
Status

UPDATED

2019
Object
Recommendation
Indicateurs de résultat
Status
Object

Eligibility requirements for the ENFEX program.

Recommendation
OMB-LSDC-2019-1.0

It is recommended that the Direction générale improve the content and accuracy of information when a change is made to an existing program and clearly indicate the exclusion criteria when applicable.

Indicateurs de résultat
  • Revised content.
Status

UPDATED

Object
District de Pointe-Gatineau

Docks not adapted to non-motorized boats (canoes, kayaks, paddleboards, pedal boats, etc.) following the redevelopment of Jacques-Cartier Street.

Recommendation
OMB-LSDC-2019-2.0

For the year 2020-2021, it is recommended that the infrastructure required for safe launching be evaluated and adapted to the different types of non-motorized boats, including rowing boats.

Indicateurs de résultat
  • List of potential sites;
    Evaluation of the required infrastructure and the types of infrastructure selected.
Status

UPDATED

Object
District de Deschênes

Error in billing for tree trimming work.

Recommendation
OMB-ENV-2019-3.0

It is recommended that the Service de l’environnement provide detailed information on the nature of the work to be done following a notice of violation issued under section 3 of By-law 658-2010 concerning nuisances on the territory of the City of Gatineau.

Indicateurs de résultat
  • Addition of detailed information in the notices of violation.
Status

UPDATED

Object
District de Hull-Wright

Communication following an inspection for tree nuisance.

Recommendation
OMB-ENV-2019-4.0

It is recommended that Service de l’environnement revise the communication procedure by replacing the use of the business card with a door hanger to allow the individual to contact the inspector.

 

 

Indicateurs de résultat
  • Printed version of the door hanger.
Status

UPDATED

2018
Object
Recommendation
Indicateurs de résultat
Status
Object
District de Hull-Wright

The quality of information received on:

  • The announced savings for the 4000 seat arena and community ice project;
  • The “Road Master Plan” in reference to the Long Range Financial Plan Committee report of November 9, 2010.
Recommendation
OMB-DG-2018-8.0

It is recommended that the Direction générale improve by-law number 717-2012, concerning the code of ethics and professional conduct for municipal employees of the City of Gatineau, by specifying the title of the person or body responsible for receiving and handling the complaint.

Indicateurs de résultat
  • Proposed amendment to the Code of Ethics to add the position title of the person responsible for handling ethics complaints.
Status

UPDATED

Object
District du Parc-de-la-Montagne-Saint-Raymond

Nuisances caused by wood heating.

Recommendation
OMB-DG-2018-1.0

Develop a regulation specifically for wood burning appliances and environmental impacts.

Indicateurs de résultat
  • Proposal for a new regulation or amendment of an existing regulation to regulate wood burning appliances and environmental impacts.
Status

REPORTED

Object
District de Mitigomijokan

Nuisances caused by a long-term construction site in a high-density urban environment.

Recommendation
OMB-SUDD-2018-2.0

It is recommended that the Direction générale develop a by-law that specifically addresses the management of nuisances caused by a long-term construction site in a high-density urban environment.

Indicateurs de résultat
  • Revision of by-law number 98-2003.
Status

BEING UPDATED

Object
District de Limbour

The delays in replacing burned out lights in parks and the resulting safety issues.

Recommendation
OMB-TP-2018-1.0

It is recommended that the Direction générale identify priority parks for lighting replacement and develop a program that takes into account the Community Investment Plan.

Indicateurs de résultat
  • Prioritization of lighting system replacement for sports fields in the 2021 Community Capital Plan;
  • List of fields.
Status

BEING UPDATED

Object
District de Mitigomijokan

Nuisances caused by a long-term construction site in a high-density urban environment.

Recommendation
OMB-SUDD-2018-3.0

It is recommended that Direction générale improve the business processes between the Service de l’urbanisme et du développement durable (SUDD) and the promoters of major projects in high-density urban areas by including specific clauses:

  1. A social acceptability process before the project begins;
  2. The identification by the promoter of a person responsible for the management of dissatisfactions and conciliation and arbitration mechanisms;
  3. The development of a communication plan for citizens and the territorial director concerned.

 

Indicateurs de résultat
  • Awareness Guide for Developers
Status

BEING UPDATED

Object
District de Mitigomijokan

Turnaround time for processing a septic tank non-compliance request.

Recommendation
OMB-ENV-SUDD-2018-4.0

It is recommended that the coordination mechanisms between the Service de l’urbanisme and the Service de l’environnement be reviewed.

Indicateurs de résultat
  • Confirmation of the creation of a joint committee
Status

UPDATED

Object
District du Versant

Damage to the property caused by the emptying of water from a pool located on another property.

Recommendation
OMB-SUDD-2018-5.0

It is recommended that the Service de l’urbanisme to better inform citizens on the best practices to follow when emptying water from residential of residential pools.

In concrete terms, the addition of information on the website should, among other things, encourage citizens to:

  • Avoid discharging pool water into a watercourse, including a stream or river; and stream or river;
  • Stop adding chemicals two weeks before emptying;
  • Encourage draining of water on the lawn of the property when the soil has the capacity to absorb it, as the water will be Encourage draining of water onto the lawn when the soil has the capacity to absorb it, as pool water contains nutrients;
  • Consider the flow rate of the drain water and the slopes of the land to avoid Consider the flow rate of the drain water and the slopes of the land to avoid water migrating onto the neighbors’ land.

     

Indicateurs de résultat
  • Pamphlet on swimming pools including the section “Respect and good neighbourliness”.
Status

UPDATED

Object
District de Lucerne

Nuisance caused by the unauthorized presence of machinery and equipment belonging to a business owner on residential property.

Recommendation
OMB-SUDD-2018-6.0

It is recommended that an internal procedure be established to provide inspectors with tools to more efficiently follow up on individuals who regularly violate Zoning By-law No. 502-2005.

Indicateurs de résultat
  • Implementation of a software allowing to have a history of the interventions for each address,
Status

UPDATED

Object
District d’Aylmer

Addition of signage in the Aylmer sector

Recommendation
OMB-SUDD-2018-7.0

It is recommended that the Service de l’urbanisme establish a consultation process, in collaboration with the Traffic and Road Safety Division of the Service des infrastructures, to identify procedures to address atypical intersections and developments.

Indicateurs de résultat
  • Setting up the consultation process
Status

NOT RETAINED

Object
District de Hull-Wright

Difficulties encountered in documentary research

Recommendation
OMB-DG-2018-9.0

It is recommended that Direction générale (1) develop a thesaurus (common terminology) to facilitate document retrieval and (2) determine the priorities for the “Electronic Document Management” (EDM) project.

Indicateurs de résultat
  • Thesaurus;
  • List of “EDM” project priorities.
Status

NOT RETAINED