When the Ombudsman of Gatineau receives a request, an acknowledgement of receipt is sent.
The administrative assistant carries out the preliminary examination (± 5 days) with the ombudsman, builds a case file and confirms that your request is within the scope of the Ombudsman de Gatineau. They will reach out to the citizen to get more information and to inform them of the process.
The Ombudsman de Gatineau consults resolution No.CM-2019-100 to determine whether your request falls within the scope of the Ombudsman de Gatineau and whether you have exhausted all of your administrative recourses
The Ombudsman de Gatineau justifies the non-admissibility of a request based on resolution No. CM-2019-100.
The ombudsman works with the municipal administration to resolve a problem.
The ombudsman carries out an investigation with the administration to determine if:
If the Ombudsman de Gatineau cannot intervene on your behalf, you will be informed of the reason your complaint was not accepted and you will be oriented to: