Council resolution No:  CM-2019-100

Scope

In summary, the ombudsman may intervene at the request of another person or a group of persons.

The followings are examples of files for which the Ombudsman de Gatineau may investigate or intervene :

If your request falls within the scope of the Ombudsman de Gatineau, click here

Common referrals

In situations where the Ombudsman de Gatineau cannot intervene on your behalf due to power limitations, you will be notified of the reasons for which your complaint was not admissible and you will be referred to an external resource that will be able to help you. For example:

Complaint against the attitude or behaviour of a Service de police de la Ville de Gatineau (SPVG) police officer

Please note that we can also forward your request to the Ville de Gatineau’s Professional Standards and Internal Affairs Division for a follow-up.

Complaint to contest a police infraction (ticket)

Complaint against a correctional facility

Complaint against the Centre intégré de santé et de services sociaux de l’Outaouais (CISSSO)

Complaint against a landlord concerning your housing

Complaint against the actions or behaviour of a municipal employee

Please note that we can contact the management of the Service des ressources humaines to make sure a follow-up will take place with the employee in question; however, the result of this follow-up is considered confidential.

Complaint against the Société de transport de l’Outaouais (STO)

Complaint against an elected municipal officer

If you are not sure if the Ombudsman de Gatineau can intervene on your behalf, please contact us.