The Charter of the French language and its regulations govern the consultation of English-language content.
The mission of the Ombudsman de Gatineau is to handle, as a measure of last resort, complaints from individuals who are dissatisfied or who feel wronged by the municipal services based on what is legal and fair.
THE OMBUDSMAN DE GATINEAU: AT YOUR SERVICE FOR EQUITY!
Read the frequently asked questions.
Check out our visual tools, annual reports, recommendations, video clips, current issues and even our catalog of external resources that can help you.
Are we your last resort?
You have registered two requests to 311 and your problem is still not resolved or you feel wronged by the decision?
Discover our approach. Learn more about the mandate and values of the Ombudsman de Gatineau
See our complaint process diagram to find out what happens when a complaint is filed with the Ombudsman de Gatineau.
Find out the opening hours and the different ways to make a request.
Learn about the actions that the Ombudsman de Gatineau wishes to take to accomplish her mission.