File a complaint

Important – Before you file a complaint
Do you have an issue with the Ville de Gatineau that hasn’t been addressed? Take this short questionnaire to find out if the ombudsman can intervene.

Confidentiality

The complaint file is confidential and cannot be shared with the administration or the person making the request without prior consent. Complaint files have a clause that exempts them from the Act respecting access to documents held by public bodies and the protection of personal information.

Is your complaint related to municipal services provided by the Ville de Gatineau?

yes

Unfortunately, we will not be able to process your complaint if it does not concern the municipal services of the City of Gatineau. For more information, click here click here.

Did you make two 311 requests?

yes

Make a second 311 request: click here.

Complaint form

Important instructions

To facilitate the processing of your complaint, if possible, provide us with the following information:

The name(s) of the employee(s) who worked on your administrative file;
The request numbers obtained after making 311 Non-urgent call centre requests.

Required fields are marked with a *

Available only for certain legal exceptions. For more information on exceptions, click here.

Visible minority ?*

YesNo

You are making a complaint for ?*

MyselfOn behalf of someone else (someone who is not able to do so themselves)A companyA group or an association

Solution sought?

What are your expectations regarding the processing of your request by the Ombudsman de Gatineau?*

Information contained in this form as well as any attached documents will remain confidential and will only be shared with persons authorized to process your request.

I authorize the Ombudsman de Gatineau’s staff to access all documents and information contained in my file in order to process my complaint.

I have read and understand the Ombudsman de Gatineau’s website's terms of use and privacy policy *

I agree to receive the Ombudsman de Gatineau newsletter and satisfaction survey.