How to contact us

The Ombudsman and his assistant are working from home, but we remain determined to offer a quality service to the citizens of Gatineau. We continue to receive and process complaints.

Please note that at this time :

  • You may file a complaint by filling out our online complaint form or by emailing us at;
  • You may also leave a brief voice message at 819 595-4141. We will do our best to get back to you within two business days and during our regular office hours;
  • To make an appointment to discuss your request in person, contact us by phone: 819 595-4141.

Check our website regularly for the latest updates on resumption of regular service.